Archive | July, 2013

Difference in perspectives about India

22 Jul

I happened to attend MTHR event where personalities from different walks of life were called to present their thoughts or share their experiences. It was great listening to them. I intend to put down few pointers that I think would help the readers to stop and ponder on those perspectives.

Andy Ray, MD of SAP, India shared what they do to innovate. One thing that caught my attention was when he talked about their seating arrangement for employees. I understand their employees do not have fixed seats and they are allowed to seat wherever they wish such that it benefits them and increases their productivity! For instance, they may chose to sit at a corner one day and may chose to sit near the team the next day based on meetings/work schedule/priorities etc. The objective is to encourage innovation and make the employee think from a different perspective. It may sound different, good or unusual depending on how one perceives it.

I also happened to listen to Devdutt Patnaik’s talk. He has a unique style of studying mythology and applying it to business, leadership, management etc. One such observation that he shared is how people are quick to judge others in today’s world. He went on to explain that we usually judge based on certain patterns and assumptions. Although, we tend to arrive at decisions based on correct data pointers, we often ignore to explore if the data pointers are enough or if they give complete picture.

Then entered the grand personality who everybody in the auditorium awaited to listen – Mohandas Pai. I was awestruck to know the amount of data and information that he had and the suggestions that he made on how we can win in India, how comparing India with other countries like Philippines, Malaysia or UK was not appropriate due to the complex nature of issues that India has, what steps need to be taken to make India better etc. Consider this – most of the people today intend to join IT or take up the jobs that pay better. However, if everybody does that, who would do the jobs of a mason, electrician, plumber etc? Although we state there is a unity in diversity, the perspectives need to be considered too. Sample this – a set of activists were holding demonstrations in Delhi to punish the culprits in Nirbhaya case while MNS people in Maharashtra were driving out people from Bihar and UP depicting how their low quality with low wages has impacted local workers. At the same time in Bangalore, there were a group of people staging a ‘dharna’ beneath Gandhiji’s statue demanding to keep the bars open till midnight ! Do you see the complexity? Do you see how perspective changes depending on which side of the problem you are or what part of India you live?

Let’s step back to ensure that we have complete set of data pointers (not just correct pointers) to help us take better decisions. Having said that, let us not drag the decision for ages under the guise of collating complete set of data 🙂

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Believe, Win, Laugh

22 Jul

Recently, I was called as a guest for an investiture ceremony at a  school. It was a good experience as I got to see the newly selected parliament members elected for their secondary school and felt great at heart to see how these young generations are turning into leaders. The children who welcomed and conducted the event were well trained and had practiced hard to carry out the function just like trained professionals.

The newly elected president had prepared her speech thoroughly and I must say that she did a splendid job in assuring all the students, parents and guests that she would bring out a good change in the system. They had running as well as opposition parties that were elected to run the school parliament.

One of the chief guests happened to be Alex Abraham who gave a short yet a powerful speech to convey the message to all the students. He motivated them by sharing 3 words that he thinks are important to achieve success – Believe, Win and Laugh. I understand that he has written books on them and I certainly intend to read them soon.

I think that this is a neat and simple way for all of us. He said that without believing, one would not be motivated to do anything. Any task, planning, activity that one would do, one does it because inherently, one believes it some some degree. Nobody would do anything if they didn’t believe in it. On the other hand, it is important for a person to believe in the goals/objectives before they plan it.

Similarly, winning in small sums up to big win. For example, getting up early is a win. Getting ready to school is a win. Discussing with teachers and gaining knowledge is a win. Developing good habits and ensuring best practices is a win. All these smaller wins help for a bigger win.

At the same time, enjoying the process is also equally important. Laughing with others, laughing at yourself while you plan, perform, contribute, execute helps you to make the journey better, less stressed and most importantly, keeps you grounded. Don’t we often take these simple things for granted? Let’s try out BWL philosophy. Shall we?

ITSMizing the customers

22 Jul

This Whitepaper was submitted to QAI. Since the document is in pdf that comprises of pictures/figures, I intend to specify the url to directly view it in pdf. You can access the blog from http://estomi.in/White%20Paper_ITSM2013_eStomi.pdf