Archive | July, 2015

How have you defined your SYSTEM?

17 Jul

I believe that an organization is defined by characteristics that it has developed, or on which it is based on. Every good organization has its own set of characteristics in place.

I came across a nice article by Devdutt Pattanaik in ET that provided a good insight on detailing how ancient organizations had defined Mantra, Tantra and Yantra.

Mantra works on mana or mind.

Tantra works on tana on body.

Yantra is technology or instrument.

As always, I explored to relate to characteristics we have developed or are applicable to eStomi and have tried to elaborate it in this blog. I am glad that I can simply summarize these 3 essential characteristics as SYSTEM. Yes, Strong Yantra, Skilled Tantra, Effective Mantra.

Let me start with Mantra as making up your mind is the first step to set up a goal/objective. We have clearly defined the goal for eStomi and are absolutely focused on it. This helps us to 1. Ensure that we don’t get distracted and 2. Draw attention as a single point of focus for all our prospects/customers towards Service Management consulting. I am glad that all our team members are attuned to it and are indeed getting exceptional exposure towards trends of service management.

By working on body (in this case, our personalities), we have fine-tuned ourselves as Service Management consultants. The journey is towards becoming respected world class consultants (Tantra) by working efficiently on Mantra. We clearly identify ourselves as consultants, which means, we do not just focus on programming but pay attention towards all other aspects like domain, value addition, design/architecture and roadmap/long term needs of the customer. Every team member is a walking forum (thanks to Santosh, my colleague who suggested this phrase in one of our weekly meetings). We help our customers on implementing best practices and hand hold them to use the solutions more effectively, instead of simply walking out after deploying the tool.

Well, it is absolutely necessary that you keep sharpening your Mantra (mind/goals) and Tantra (skills) on Yantra (technology). We have expanded the horizon from 2 to 7 key ITSM tools. Few are in pipeline and indeed the learnings in this journey will be inputted to derive the world class solution. I will let the curtains rise when the time is appropriate 🙂

As you can see it, we have defined characteristics of our organization and we call it as SYSTEM. Have you defined SYSTEM for your team/organization? What do you call it?

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Celebrating 5 years of Vitamin e(Stomi)

2 Jul

June 9 was the day when we decided to lead a healthier life, lead a focused organization catering to ITSM needs and contributing to the customers. That was the day when eStomi was officially incorporated. This was the day when we vowed to be the most trusted and reliable ITSM/BSM partner and we made that as our vision.

The ride so far has been great although we had bumpy moments at times. Yet, it has helped us learn lot of things, realize mistakes and take timely necessary actions.

It reminds me of golden words someone said on patience – “When I’m requested to speak to youngsters I like talking about this phase of my life and liken it to fascinating plant: The Chinese Bamboo. You can take a Chinese bamboo seed and plant it in the ground, water and nurture the seed for an entire year & not even see a single sprout. Infact, you’ll not see a sprout for 5 years. But suddenly, a tiny shoot will spring from the ground. And over the next 6 weeks, the plant can grow as tall as 90 feet. It can grow as fast as 39 inches every 24 hours. You can literally watch the plant grow.

What was the plant doing during these 5 years, seemingly dormant period, it was growing its roots. For 5 full years it was preparing itself for rapid, full growth. Without this root structure, the plant simply couldn’t support itself for its future growth. Some would say the plant grew 90 feet in 6 weeks, I would say it grew 90 feet in 5 years & 6 weeks.”

So keep watering and nurturing yourself. One day you will sprout and may be grow as fast as a Chinese Bamboo tree. No one gets mid night success, there are years of labor and pain behind that.

“God’s delays are not God’s denials.”

We have exercised healthier relationship within teams; there is hardly any time to waste on things that we don’t enjoy. We have developed healthier reservoirs to enhance our knowledge. We have effective discussions to sharpen our skills. We have a unique way of accepting complex challenges and to deliver them in a quick turnaround time while we enjoy the learning process. The attitude of our team members has been attuned to explore different and most optimal solutions to solve customer issues or complete end to end implementations.

Today, we are proud the way it has shaped and has remained a pure play ITSM consulting organization with every team member living, breathing, walking and talking Service Management language. Yes, we have a high reserves of vitamin “e(Stomi)” within us. That doesn’t mean we just work, we also have fun at work and know the limits. There is an eagerness, excitement and passion when we travel to work every day. There is a sense of belonging to the organization.

Indeed, the credit goes to people who are and were part of where eStomi is today.

All in all, I would like to take a moment to appreciate and thank all those who have contributed towards eStomi in one or the other way – right from Procurement team/SVP of our first customer to a few who helped us to get empaneled to new prospects/customers to the ones who partnered with us to deliver complex projects to the ones who allowed us to partner with them enabling us to do better to few tough customers who pushed us to improve our learning curve and serve better to the ones who trusted our capabilities and let us drive the projects successfully and finally to all our team members (past and current) who relentlessly contributed to the organization. I thank all the team members who were part of eStomi and who helped shape the organization. I, now, thank in advance to the existing and future team members of eStomi who will help and contribute to build the next level of world class organization :-). I totally believe in growing together, the existing team members who have relentlessly and passionately contributed without letting eStomi or me down, would indeed get rewarded at appropriate time. There is enough storage of vitamin “e”. We have come a long way and there is a long way to continue as well. A very Hearty Congratulations once again to eStomi team for being part of this journey. On this occasion, I welcome the other worthy ones to join us to lead a healthier and career fulfilling life experience !

Before wrapping up on this blog, I would like to share few lines (slightly amended though) about which has been making rounds in WhatsApp these days –

The …e… life !!!!!

In this world of e-mails, e-ticket, e-paper, e-recharge, e-transfer and the latest e-Governance…

  • “e” is the most eminent letter of the English alphabet.
  • Men or Women don’t exist without “e”.
  • House or Home can’t be made without “e”.
  • Bread or Butter can’t be found without “e”.
  • “e” is the beginning of “existence” and the end of “trouble”.
  • It’s not at all in ‘war’ but twice in ‘peace’.
  • It’s once in ‘hell’ but twice in ‘heaven’.
  • “e” is represented in ’emotions.
  • Hence,  all emotional relations like Father, Mother, Brother, Sister,wife & friends have ‘e’ in them.
  • “e” also represents ‘effort’ & ‘energy.
  • Hence to be ‘Better’ from good both “e”s are added.
  • Without “e”, we would have no love, life, wife, friends or hope
  • & ‘see’, ‘hear’, ‘smell’, or ‘taste’ as ‘eye’ ‘ear’, ‘nose’ & ‘tongue’ are incomplete without “e”.

and finally,

  • The team isn’t complete if it is not part of “e”Stomi 🙂